Many of us struggle to know what to say when someone has been bereaved, but at least with the card you’ve time to think about it so it’s easier right? Wrong! If you’ve ever sat with a blank card in front of you then you’ll know that actually the sight of that little white space can be quite daunting. 
Here’s my mini guide for How to write a sympathy card or similar.  
Grief in the Workplace

What to write 

Write it out on rough paper first. Even if you think you know what to say putting it down on paper first will help you realise if it looks OK written down and if it will fit in the space available. If it doesn’t fit include a note with the card as well. 
Read it aloud from your rough draft – sometimes what seems good in your head doesn’t work when read by another. Hearing it aloud can help you work out why not. 
Write from the heart. If you tell the truth about how you feel this will come across. That doesn’t mean I’m suggesting you disclose a “warts & all” history that most likely would be inappropriate. It does mean expressing genuine thoughts and feelings. 
Include a fond memory of the person who died. Stories about a shared occasion or even a shared moment help reassure the bereft that their loved one will not be forgotten. 
Use “I imagine” or “ I can’t imagine” to express empathy. For example “I can’t begin to imagine how much you miss John”. There is something very non-threatening about the word imagine, it allows you to express the truth without imposing your feelings on them. 
Write clearly. A griever will almost certainly have a reduced ability to concentrate, and possibly will be reading your message through tears. Don’t make their life harder still with barely legible writing. 
Rely on the printed message – make it personal. 
Simply sign your first name – how many people called Dave/Sarah or whoever did this person know? 
Assume that the loss is in anyway a good thing or a blessing ie. Don’t say “at least he’s free from pain” or similar. 
Assume that the loss is less because the person was older or had been ill for a long time. Loss is loss. 
Make comparisons – “I know how you feel” is not only untruthful – you really don’t know – it assumes the loss is comparable which it isn’t as all loss is unique. 
Tell them what to do or how to feel e.g. “Don’t cry – he wouldn’t want you to”. 

More help is available 

If you have been bereaved and would like help dealing with the pain of loss, remember that The Grief Recovery Handbook and Certified Grief Recovery Specialists are there to help - don't wait, order a book in our online shop or find your nearest Specialist now. 
About the Author 
Carole Henderson
Carole Henderson is Managing Director and Senior Trainer at Grief Recovery Europe and was the first-ever Grief Recovery trainer in the UK. Since 2010 she has trained hundreds of Specialists from over 30 different countries to help others move beyond loss. She has been featured in The Guardian, the Times Educational Supplement (TES), Jeremy Vine, The Sun and numerous other publications.  
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